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Accessibility Notice

While every reasonable effort has been made to ensure the accessibility of this site, some content or services found here might be inaccessible to some visitors. In those circumstances, the contact information for someone who can assist you has been provided.

If the following content is not accessible to you, please contact the for alternate formats such as regular print, large print, braille, audio cassette or other appropriate format.

Note: To obtain a free copy of the Acrobat Reader, you may wish to visit Adobe Systems Incorporated to download it and learn more about this product.

PDF and Other Help

" Plugins
" How to Download PDF Documents
" Troubleshooting PDFs

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Plugins

Most content is available in HTML format (such as this page). Many documents are also available in their original format:

• RTF - Text documents are available in Rich Text Format. This is a standard format for most word processors.
• PDF - Text documents may also be available in Portable Document Format. To view these files you will need Adobe Acrobat Reader.
• PPT - Presentations are available in Microsoft PowerPoint format.
  To view these files you will need PowerPoint Presentation Viewer.
• Accessibility Tools for Adobe PDF Documents - PDF to HTML
  conversion.
• Accessible Acrobat Reader download page.

How to Download PDF Documents

Some documents are available in Adobe PDF format. This is a universal file format that allows you to read, print or download a document from on-line while maintaining the fonts, graphics and general format of that document. To view a PDF document, you must have Adobe" Acrobat" reader installed. Readers are available at no charge for computers that use DOS, Macintosh, UNIX and Windows operating systems.

To download a PDF file, click using the right mouse button. A box from your browser will appear asking you if you want to save the file. Just specify where you want the file saved for future reference. Beside every icon, the size of the file is specified to let you know how long a file can
take to download. Remember that depending on the speed of your modem, Internet traffic and your Internet service provider, the download time can fluctuate.

Once the file is on your local drive, you can view the documents using Adobe" Acrobat" software. If you do not have this software, a copy of Acrobat" Reader" or Exchange is required. Documentation for
installation and operating requirements of Acrobat" software is included with the software.

Get a free copy of Adobe"Acrobat Reader"

Troubleshooting PDFs

If you are using Internet Explorer or AOL, you may get a blank page when you try to open a PDF file.

This problem occurs when Acrobat or Acrobat Reader opens inside your browser window rather than in an Acrobat window. There are two ways to solve this problem.

Save the PDF file:

• Hold your mouse over the link to the PDF file;
• Right click;
• Choose Save Target As in the pop-up menu;
• In the Save As dialogue box, select a location on your hard drive and then click Save;
• Start Acrobat Reader;
• Open the file you have just saved.

Re-configure your Acrobat:

• Exit from Internet Explorer or AOL;
• Start Acrobat or Acrobat Reader;
• Choose Edit > Preferences > Options (Acrobat 5.0 or Acrobat Reader 5.0) or choose File > Preferences > General (Acrobat 4.x or Acrobat Reader 4.x);
• Deselect Display PDF in Browser (Acrobat 5.0 or Acrobat Reader 5.0) or deselect Web Browser Integration (Acrobat 4.x or Acrobat Reader 4.x);
• Click OK, and then exit from Acrobat or Acrobat Reader;
• Restart Internet Explorer or AOL.

Note:

The next time you select a link to a PDF file in Internet Explorer or
AOL, a dialogue box will prompt you to specify what to do with the file.

• If you select "Open this file from its current location," your browser will open the PDF file in a separate Acrobat window. You will have to go back to your browser window to go to other items on the Internet.
• If you select "Save this file to disk," your browser will save the PDF file to your hard disk from where you can open it later.

Last updated: 2003-09-26

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